Your Competitor Has 300 Five-Star Reviews. You Have 12. Here's How We Fix That in 90 Days.
The Ops Engine automates your reputation, keeps your Google listing active, and makes sure past customers call you first next season — without adding a single thing to your plate.
88%
of consumers trust Google reviews as much as personal recommendations
3x
more calls for contractors with 50+ reviews vs. those with fewer than 10
+19%
average revenue increase from going from 3.5 to 4.5 stars
The Reputation Problem Every Contractor Has
Your reputation is working for you or against you right now. Most contractors just don't know which.
"My competitor has 300 reviews. I have 12. Customers pick them before they even call me."
Automated review requests after every job build your review count steadily without you lifting a finger.
"I got one bad review from a nightmare customer and it's the first thing people see."
We respond professionally within 2 hours — showing future customers you care — and help you get it removed if it's against policy.
"I know I should ask for reviews but I forget every single time. I'm too busy at the end of a job."
The system asks automatically. You complete the job. It handles the rest.
"Past customers hire someone else next season because I have no system to stay in front of them."
Seasonal re-engagement campaigns bring past customers back before they even start looking for another contractor.
Everything in the Ops Engine
Six automated systems that build your reputation and keep past customers coming back.
Automated Review Request System
After every completed job, the system texts your customer a direct link to leave a Google review. Timing is calibrated — sent 2 hours post-completion, one follow-up at 48 hours. Average result: 1 new review per 3 jobs.
AI Reputation Agent
Monitors Google reviews daily. Drafts professional, personalized responses and either auto-posts or sends to you for approval via text. Bad review? Instant alert — before it costs you a single job.
GBP Content Agent
Posts weekly Google Business Profile updates automatically. Seasonal content for your trade, photo captions, Q&A population. Active listings rank higher and get 37% more calls than inactive ones.
Negative Review Mitigation
When a negative review lands, we respond within 2 hours with language designed to show potential customers you care — and give you a documented path to request removal if the review violates Google policy.
Seasonal Re-Engagement Campaigns
2–4 times per year, the system sends a text and email to your past customer list with a relevant, timely message. "Time for your annual AC tune-up?" Reactivates 12–18% of past customers per campaign.
Monthly Reputation Scorecard
Your star rating trend, new reviews vs. last month, GBP impressions, call volume from search, and a comparison against your top 3 local competitors. See exactly how your reputation is growing.
The Ops Engine Promise
“Build an unbeatable online reputation and keep past customers coming back season after season — completely on autopilot.”
Ops Engine Pricing
Start building reviews and protecting your reputation this week.
Ops Engine
Automated review requests, AI review responses, GBP content agent, and monthly reputation scorecard.
- Automated review request SMS
- AI reputation agent (daily monitoring)
- GBP content agent (weekly posts)
- Negative review alerts
- Monthly reputation scorecard
- Review response drafts
Ops Engine Pro
Everything in Ops Engine plus seasonal re-engagement campaigns and full negative review mitigation strategy.
- Everything in Ops Engine
- Seasonal re-engagement campaigns (4/yr)
- Negative review mitigation playbook
- Competitor reputation comparison
- Priority support
- Custom campaign copy
Common Questions
What if a customer doesn't want to leave a review?
That's fine. The system sends a polite request and one follow-up. It never spams customers. The goal is to make it easy for happy customers — not to pressure anyone.
Do I have to approve every review response?
Your choice. Approval mode sends you the drafted response via text — tap to approve or suggest an edit. Auto-post mode goes live immediately. Most clients start on approval mode for the first week, then switch to auto-post once they trust the output.
How does the AI know how to respond to reviews about my specific business?
We train it on your business before going live. Your trade, service area, common job types, and your brand voice. The responses read like they come from a person on your team — specific, warm, and professional.
What are the seasonal re-engagement campaigns?
These are templated but personalized campaigns sent to your past customer list at key moments — fall HVAC tune-up reminders, spring gutter cleaning, pre-winter pipe insulation, summer AC prep. We write them based on your trade. You approve the list before sending.
Can this help if I have a lot of old negative reviews dragging my rating down?
Yes. A steady flow of new positive reviews mathematically improves your average rating over time. We pair that with a response strategy for existing negatives to soften their impact while your overall score climbs.
Every Job You Complete Is a Review You're Not Getting. Let's Fix That.
Book a call and we'll audit your current reputation, show you exactly what your competitors are doing, and get your system running this week.